Terms of Service
Welcome to LORMARS Jewelry. By accessing this website and making a purchase, you agree to these Terms and Conditions. We recommend that you read them carefully before using our services.
LORMARS Jewelry may update these terms whenever necessary due to legal, operational, logistical, or commercial changes.
1. Company information
Business name: LORMARS Jewelry
Legal name: LORMARS Jewelry
Business number: 1037.932.167
VAT number: BE1037932167
Business address: Bélgica
Email address: info@lormarsjewelry.be
2. Purpose
These Terms and Conditions govern access to, browsing of, and the purchase of products offered through the LORMARS Jewelry website.
3. Products
LORMARS Jewelry offers a selection of jewelry and accessories carefully chosen for their elegance, quality, and style.
Our products may be made of 316L stainless steel, 925 sterling silver, and other materials specified in each product description.
We strive to present images, colors, dimensions, and descriptions as accurately as possible. However, due to lighting, individual screen settings, finishes, and manufacturing processes, slight variations may occur compared to the product received.
Currently, LORMARS Jewelry does not manufacture all the pieces it sells. The brand works through a carefully curated selection of products and aims to develop its own collections in the future.
4. Minimum age to purchase
When making a purchase, the customer declares that they are over 18 years old or have the necessary legal authorization to enter into a purchase agreement.
5. Prices
All prices are indicated in euros (€).
For sales made within the European Union, prices may include the applicable VAT in accordance with current tax regulations.
LORMARS Jewelry may modify prices, promotions, or product availability at any time and without prior notice. The applicable price will always be the one displayed at the time of order confirmation.
6. Pricing or information errors
In the event of a technical, human, or computer error resulting in the display of an obviously incorrect price for a product, LORMARS Jewelry may cancel the order and refund the amount paid or contact the customer to offer the option of proceeding with the purchase at the correct price.
7. Payment methods
Available payment methods will be displayed during the checkout process.
All transactions are processed through secure and encrypted payment platforms. LORMARS Jewelry does not store customers’ complete bank card details.
8. Promotional codes
Promotional codes cannot be combined, unless expressly stated otherwise.
Some promotions may exclude sale items, gift cards, personalized products, or certain specific collections.
9. Intellectual property
All content on the website, including texts, photographs, logos, designs, graphic elements, trade name, and other materials, belongs to LORMARS Jewelry or is used with the corresponding authorization.
Any reproduction, distribution, modification, or use for commercial purposes without prior written authorization is prohibited.
10. Shipping policy
Shipping countries
We currently ship to:
- Belgium
- Spain
- France
New destinations may be added in the future. Available countries will be displayed during the checkout process.
Order preparation
Orders are generally prepared within an estimated period of 24 to 72 business hours after payment confirmation, except in the case of special campaigns, pre-orders, high demand, or exceptional circumstances.
Estimated delivery times
- Belgium: 1 to 3 business days.
- Spain: 1 to 10 business days.
- France: 1 to 10 business days.
These delivery times are indicative and may be affected by circumstances beyond LORMARS Jewelry’s control, such as carrier delays, weather conditions, strikes, customs procedures, or periods of high demand.
In the event of significant delays, our team will inform the customer whenever possible.
Order tracking
When provided by the carrier, the customer will receive an email containing the shipment tracking information.
Shipping address
It is the customer’s responsibility to provide a complete and correct delivery address.
If an order cannot be delivered due to incorrect information, repeated absences, or failure to collect the package, any costs related to a new shipment or return may be charged to the customer.
Shipments outside the European Union
If LORMARS Jewelry enables international shipping outside the European Union in the future, any applicable taxes, customs duties, or import fees will be the responsibility of the customer, unless expressly stated otherwise during the checkout process.
11. Exchanges, returns, and refunds
Right of withdrawal
Consumers in the European Union have a period of 14 calendar days from the receipt of the order to exercise their right of withdrawal, without having to provide any justification for their decision.
Return request
To request a return, the customer must contact LORMARS Jewelry by email providing:
- Order number.
- Full name.
- Product the customer wishes to return.
- Reason for the return (optional).
Return conditions
For a return to be accepted, the product must:
- Be unused.
- Be in perfect condition.
- Keep its original packaging.
- Include the labels, boxes, pouches, accessories, and promotional gifts, if applicable.
Returns of products that are used, damaged, incomplete, or have been handled beyond what is necessary to verify their nature will not be accepted.
Excluded products
Personalized, engraved, custom-made products, or those that cannot be returned after use for hygiene reasons, cannot be returned or exchanged, except in cases of manufacturing defects or non-conformity.
Return shipping costs
Except in cases of product defects or errors attributable to LORMARS Jewelry, the direct return shipping costs may be borne by the customer.
Refunds
Once the return has been received and inspected, the refund will be issued using the same payment method used for the purchase, unless otherwise agreed between both parties.
The processing time will depend on the banking institution or payment platform used.
Exchanges
Exchanges will be subject to stock availability.
If the requested product is unavailable, LORMARS Jewelry may offer a refund, store credit, or an equivalent alternative, always with the customer’s approval.
12. Warranty
LORMARS Jewelry is responsible for product conformity defects in accordance with the applicable legislation of the European Union and Belgium.
The warranty covers manufacturing defects or existing conformity defects in the product.
The warranty does not cover damage caused by:
- Improper use.
- Impacts or falls.
- Contact with perfumes, chemicals, creams, or abrasive agents.
- Excessive exposure to moisture.
- Normal wear and tear due to use.
- Loss of pieces.
- Accidental breakage.
- Improper care.
13. Jewelry care
To keep your jewelry in the best possible condition, we recommend:
- Avoid contact with perfumes, creams, and chemicals.
- Do not expose them to chlorine or salt water.
- Store them separately to prevent scratches.
- Clean them with a soft cloth suitable for jewelry.
- Remove them before sleeping, exercising, showering, or swimming, unless otherwise indicated depending on the material.
14. Contact
For any questions regarding these Terms and Conditions, you can contact us at:
Email: info@lormarsjewelry.be
